About Koltiva


We are a technology-enabled service company empowering over half of the millions of producers and business users across 27 countries. We support some of the largest multinational companies by digitizing and verifying global supply chains. Our focus is to enhance traceability, inclusiveness, and sustainability.

We combine quadruple-tech (agritech, fintech, edutech, and climatech) with “boots on the ground” services to improve producers’ outcomes and profitability, while building more sustainable supply chains.

Our team is growing. With offices in 6 cities across the globe and still counting. Where in the world will you join us?

  1. PT KOLTIVA
    RA Mampang Office, 6th floor
    Jl. Mampang Prapatan Raya No. 66 A - 66 B, Mampang Prapatan, South Jakarta, 12790, Indonesia

  2. PT KOLTIVA
    Miles Coworking Space
    Jl. Jambu, Losari, Ujung Pandang, Makassar, South Sulawesi, 90113, Indonesia

  3. PT KOLTIVA
    Jl. Bumi Ayu Gg. Pungut Sari No.6, Sanur, South Denpasar, Denpasar City, Bali 80228, Indonesia

  4. KOLTIVA AG
    Baselstrasse 8
    4532 Feldbrunnen, Switzerland

  5. KOLTIVA SARL
    Arsène Usher Assouane 99, Riviera 3, Cocody, Abidjan, Côte d'Ivoire

  6. PT KOLTIVA
    Artech Space
    Jl. Sagan Kidul No. 14, Yogyakarta, 55223, Indonesia

What’s it like working at Koltiva?
At Koltiva, we embodied honest, open, and upfront communication. We always seek and continuously improve existing tech solutions while focusing on our business users. Here, delivering value and making an impact on our customers while insisting on great standards are what we are aiming for.

Our Core Values

  1. Be Transparent
    Embody honest, open, and upfront communication. Provide visibility and willingness to share information even when it is uncomfortable to do so.
  2. Always innovate
    Seek and continuously improve existing tech solutions. Where solutions do not exist, create them.
  3. Focus on the user
    Think user backward; consider market needs and requirements. All else will follow.
  4. Commit to real results
    Develop relationships that make a positive difference in our customers’ businesses. Ensure to deliver value.
  5. Make an impact
    Make better, do better, and be better for our customers, our employees, our partners, and the world at large.
  6. Insist on great standards
    Raise the performance bar and deliver high-quality processes products, and services.

Our Mission
We are digitizing agriculture end-to-end, from offering digital and financial inclusion to our farmers to delivering performance data verified by humans. From seed to table.

Our Vision
To be the world’s leading tech company in building ethical, transparent, and sustainable supply chains.

Benefits and perks of working with Koltiva include:

Compensation: Competitive salaries
Family benefits: Paid maternity / paternity leave
Lifestyle: Casual dress code, Flexible hours, Work-from-home
Progression: Professional development
Welfare: Health insurance

Do you belong with Koltiva?


Who is the Koltiva Customer Success Officer?

The Customer Success Officer (China) is responsible to ensure excellent service standards and maintain customer satisfaction across all our web and mobile applications, as well as onboard new clients, support users, and manage small-scale projects.


What are the key responsibilities of the Customer Success Officer?

The Customer Success Officer (China) Specific responsibilities in this role include:

 

  • Become the client&rsquos day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Koltiva.
  • Responsible to grow Koltiva business scale for onboarding new clients and manage SaaS projects, upsell services and products with the brand image, promote the value of the product and strengthen the company business presence and value in Indonesia.
  • Support product/feature handover process from the development team to business users, including specific user trainings in the field.
  • Drive adoption and usage of new products and features. Going the extra mile for each customer is part of the job.
  • Assist customers and users with their questions, enquiries, and complaints, though emails, calls, and other communication channels.
  • Ensure customer satisfaction and provide professional customer and user support.
  • Coordinate internal requests from the teams in Indonesia with clients in the region.

How do you apply?

Please submit your latest resume to recruitment@koltiva.com with subject (Customer Success Officer - China)


Jobs Details

  • Location: Other City, Yunnan
  • Advertised: 22 November 2022
  • Application Close: 22 January 2023



Join the Agritech Revolution

We are the first company with boots on the ground to make supply chains traceable, inclusive, and sustainable.