About Koltiva

We are a technology-enabled service company empowering over half of the millions of producers and business users across 27 countries. We support some of the largest multinational companies by digitizing and verifying global supply chains. Our focus is to enhance traceability, inclusiveness, and sustainability.

We combine quadruple-tech (agritech, fintech, edutech, and climatech) with “boots on the ground” services to improve producers’ outcomes and profitability, while building more sustainable supply chains.

Our team is growing. With offices in 6 cities across the globe and still counting. Where in the world will you join us?

    RA Mampang Office, 6th floor
    Jl. Mampang Prapatan Raya No. 66 A - 66 B, Mampang Prapatan, South Jakarta, 12790, Indonesia

    Miles Coworking Space
    Jl. Jambu, Losari, Ujung Pandang, Makassar, South Sulawesi, 90113, Indonesia

    Jl. Bumi Ayu Gg. Pungut Sari No.6, Sanur, South Denpasar, Denpasar City, Bali 80228, Indonesia

    Baselstrasse 8
    4532 Feldbrunnen, Switzerland

    Arsène Usher Assouane 99, Riviera 3, Cocody, Abidjan, Côte d'Ivoire

    Artech Space
    Jl. Sagan Kidul No. 14, Yogyakarta, 55223, Indonesia

What’s it like working at Koltiva?
At Koltiva, we embodied honest, open, and upfront communication. We always seek and continuously improve existing tech solutions while focusing on our business users. Here, delivering value and making an impact on our customers while insisting on great standards are what we are aiming for.

Our Core Values

  1. Be Transparent
    Embody honest, open, and upfront communication. Provide visibility and willingness to share information even when it is uncomfortable to do so.
  2. Always innovate
    Seek and continuously improve existing tech solutions. Where solutions do not exist, create them.
  3. Focus on the user
    Think user backward; consider market needs and requirements. All else will follow.
  4. Commit to real results
    Develop relationships that make a positive difference in our customers’ businesses. Ensure to deliver value.
  5. Make an impact
    Make better, do better, and be better for our customers, our employees, our partners, and the world at large.
  6. Insist on great standards
    Raise the performance bar and deliver high-quality processes products, and services.

Our Mission
We are digitizing agriculture end-to-end, from offering digital and financial inclusion to our farmers to delivering performance data verified by humans. From seed to table.

Our Vision
To be the world’s leading tech company in building ethical, transparent, and sustainable supply chains.

Benefits and perks of working with Koltiva include:

Compensation: Competitive salaries
Family benefits: Paid maternity / paternity leave
Lifestyle: Casual dress code, Flexible hours, Work-from-home
Progression: Professional development
Welfare: Health insurance

Do you belong with Koltiva?

Who is the Koltiva Head of Product and Customer Operations?

  • The Head of Product and Customer Operations is responsible to provide leadership, tools, and processes which enable the units members to build the best customer experience journey.
  • The Head of Product and Customer Operations is ultimately responsible for ensuring product teams are held accountable to their outcomes and ensuring the product organization is set up to scale consistently and with low friction.

What are the key responsibilities of the Head of Product and Customer Operations?

Responsibilities and Duties

The Head of Product and Customer Operations responsibilities in this role include:

  • Be the primary point of contact for internal and external customers as the product expert and lead product operation and customer support teams
  • Initiate and drive internal initiatives/results that up-level the product operations organization&ampampampamprsquos processes, technology, and ability to deliver a best-in-class customer experience, including leading the team in:
  • Facilitating user interviews and other market research
  • Overseeing quality assurance checks on new features
  • Analysing data to help product management make better-informed decisions
  • Developing business processes to streamline product development
  • Managing tools (for road mapping, prototyping, etc.) that the product team uses
  • Lead initiatives related to users product onboarding, user training, product communications strategy, product documentation, product demo to potential and existing clients, questionnaire/survey management, and other internal and external user support related projects
  • Manage product support processes and SLAs for improved internal process and working closely with support and sales to improve the customer experience
  • Handle customer feedback, use data to inform and bringing it back to product or others stakeholder, and providing regular updates or problem solving
  • Analyse customer issues using internal tools, customer surveys, and queries of all available data sources to gather user insights
  • Build a Knowledge Management System to ensure members can find answers to the most frequently asked questions.

How do you apply?

Submit your updated CV to recruitment@koltiva.com with subject (Head of Product and Customer Operations)

Jobs Details

  • Location: Jakarta, DKI Jakarta
  • Advertised: 15 November 2022
  • Application Close: 26 February 2023

Join the Agritech Revolution

We are the first company with boots on the ground to make supply chains traceable, inclusive, and sustainable.