Become an Customer Support Officer with Koltiva!

Do you believe in never ending innovation?

  • At Koltiva, we will never be satisfied with current traceability solutions. We seek inspiration and innovation to revolutionize our software as a service products.
  • We encourage our employees to innovate and challenge current industry standards. Koltiva promotes creativity and strives to see employees achieve personal and professional success.
  • We promote environmental protection across supply chains, starting in our homes and offices. We aim to mitigate environmentally-damaging practices in all that we do.
  • Koltiva believes in continuous growth and learning. We foster curiosity and the desire to learn, grown and innovate.

Who are we?

Koltiva AG is an integrated agriculture technology company that provides tailor-made software solutions and services for end-to-end business processes. Established in 2013 in Indonesia, and incorporated 2017 in Switzerland, our game changing solutions are successfully used by our clients and its suppliers in 28 countries.

What do we do?

Through our proven end-to-end software solutions and services, we help improve operational efficiency, significantly reduce costs and supply chain risks, increase producer's profitability and develop sustainable production and trade in food- and non-food value chains.

Do you belong with Koltiva?

Who is the Koltiva Customer Support Officer?

The Product and Customer Support Officer is a strategic position within the Operations unit in Koltiva. The Product and Customer Support Officer&ampampamprsquos goal is to ensure excellent service standards and maintain high customer satisfaction across all our web and mobile applications. The Product and Customer Support Officer will play a critical role in the Operations unit as Koltiva continues to grow internationally. This is a tremendous opportunity for a multilingual and outgoing multitasker to maximize and strengthen the international reach of a well-respected, high-impact start-up company.

What are the key responsibilities of the Customer Support Officer?


  • Assist customers and users with their enquiries and complaints.
  • Replicate issues and provide appropriate solutions or workarounds, and follow up to ensure issue resolution as per agreed SLA.
  • Create tickets of requests, questions and complaints, assign the tickets to the appropriate teams and follow up.
  • Work closely with development and operation teams.
  • Ensure customer satisfaction and provide professional customer support.


  • Bachelor's Degree in technology, commerce, or related field.
  • Technology savvy, with knowledge of mobile and web applications.
  • Previous experience using enterprise customer service software, Freshdesk a plus.
  • Previous experience in Customer Support a plus.
  • Strong problem-solving and communication skills.
  • Excellent time-management and initiative.
  • Ability to work remotely, maintain availability and connectivity during business hours.
  • Proficient in Office365, especially Excel and PowerPoint.
  • English, other languages a big plus.

How do you apply?

Please send your professional CV that outlines your experience and tells us who you are to with the subject : CS - Indonesia

We look forward to hearing from you! Selected candidates will be contacted for an interview

Jobs Details

  • Location: Jakarta, DKI Jakarta
  • Advertised: 23 July 2021
  • Application Close: 30 November 2021

Join the Agritech Revolution

We are the first company with boots on the ground to make supply chains traceable, inclusive, and sustainable.